3 Tips To Keep Your Computer Virus Free

If your computer is your livelihood for school or work, you're obviously going to want to make sure it stays in top shape at all times. Catching a virus is not just annoying, it could cause you to be late on your next project for school or cost you money if you become unable to perform your job. You should absolutely have an anti-virus software program installed and running at all times on your computer, but here are some additional tips that will hopefully help keep you virus free. [Read More]

Signs It's Time To Replace Your Mac

Despite computers' reputation for becoming obsolete even before you buy them, newer computers do last a long time. In fact, they can last long enough so that there's no clear point where they have to be replaced, unless you know what to look for. Simple but chronic issues are the key to telling when you have to replace your computer. Kernel Panics It's not unusual for a computer in otherwise good condition to have what's known as a kernel panic, which is an internal system error that requires the computer to immediately shut down. [Read More]

4 Of The Most Common Challenges Facing IT Customer Support Staff

When you're trying to sell the newest software or hottest gadget, you're going to end up with a lot of customer service requests that are highly technical. Hiring the right IT customer support team is a good start, but you also need to prepare them to face common challenges to ensure the quality of service remains high no matter what happens. Prepare your team for these four common challenges to optimize your IT customer support experience. [Read More]

Ask These Questions When You Take Your Computer In For Repair

Just like having a trusted mechanic, having a reliable computer repair service can greatly reduce your anxiety when something goes wrong. Given the important role your computer likely plays in your day-to-day life, it can be stressful when you encounter a problem and are looking at being a few days without it while it's repaired. It's a good idea to call a few computer repair services in your community and describe your problem. [Read More]